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Unwanted subtitles

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New Poster

Unwanted subtitles

I get subtitles when I'm watching TV shows and movies on On Demand. They're not foreign movies. I turned off closed captions in the TV settings, and in Comcast settings because I don't want the subtitles. What else can I do?

Accepted Solution

Re: Unwanted subtitles

Hi RememberJarreau. I can help with the subtitles/ closed captions issue. 

 

Can you confirm you have tried to follow the steps for the below closed captions  links?

 

X1 boxes:

https://www.xfinity.com/support/cable-tv/x1-closed-captioning/

 

Legacy (Older) boxes:

https://www.xfinity.com/support/cable-tv/hd-set-top-box-closed-captioning/

 

Please let me know if that does not fix the problem. 

View answer in context
Official Employee

Re: Unwanted subtitles

Hi RememberJarreau. I can help with the subtitles/ closed captions issue. 

 

Can you confirm you have tried to follow the steps for the below closed captions  links?

 

X1 boxes:

https://www.xfinity.com/support/cable-tv/x1-closed-captioning/

 

Legacy (Older) boxes:

https://www.xfinity.com/support/cable-tv/hd-set-top-box-closed-captioning/

 

Please let me know if that does not fix the problem. 




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New Poster

Re: Unwanted subtitles

It worked. I did as instructed and it worked. Thanks.

Official Employee

Re: Unwanted subtitles

Thanks for confirming GeraldPetak. 




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