Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,946

members

629

online

36,141

topics

Top

Parental pin

New Poster

Parental pin

Parental was set and we didn't set it in the bedroom!? Locked out as we do not know the #...pls advise
Tags (1)
Service Expert

Re: Parental pin


Twtebdd wrote:
Parental was set and we didn't set it in the bedroom!? Locked out as we do not know the #...pls advise

when you set the PIN it is valid on all your TVs and there is an option to 'sleep' the request for PIN. If you don't remember your PIN you can turn it off at the web site (have to login first) https://customer.xfinity.com/#/settings/parental-controls/edit-locks. If you run into problems reply back and we can escalate to a Comcast Official Employee who can then contact you via Email.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Parental pin

Was customer service able to help you?

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
Discussion stats
  • 2 replies
  • 328 views
  • 0 kudos
  • 3 in conversation