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No Closed Captions

New Poster

No Closed Captions

New Samsung TV does not support digital CC.  New Comcast cable box briefly gave me CC then quit. No way to fix box. I need a service man to sort it out. I'm not a dummy at this. I am deaf and cannot use a phone.

Service Expert

Re: No Closed Captions


RichardC1 wrote:

New Samsung TV does not support digital CC.  New Comcast cable box briefly gave me CC then quit. No way to fix box. I need a service man to sort it out. I'm not a dummy at this. I am deaf and cannot use a phone.


this (https://www.xfinity.com/support/accessibility/) is a pinned link in the accessibility forum. it will give you some infomration and at the bottom is a text chat (on web site) option. in every state, telephone relay is available too.




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New Poster

Re: No Closed Captions

I hope you found help! I have a Samsung tv and the closed captions work on it, as I also need it. Good luck! 


RichardC1 wrote:

New Samsung TV does not support digital CC.  New Comcast cable box briefly gave me CC then quit. No way to fix box. I need a service man to sort it out. I'm not a dummy at this. I am deaf and cannot use a phone.


 

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