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Message 1 of 2
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After installing "TV EARS" the voice feed is not in sink (q). Off by about 2-3 words. The set includes

two headsets and not usually used at the same time.

 

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Message 2 of 2
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Solution

As mentioned in our private messages, since the device you are discussing is not a Comcast product, if you are having difficulties with it performing correctly, you must contact the device manufacturer. 

 

This is not a Comcast issue that we would be able to assist with, as the audio from the cable box is functioning correctly without the TV Ears.




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1 REPLY
Posted by
Administrator

Message 2 of 2
725 Views
Solution

As mentioned in our private messages, since the device you are discussing is not a Comcast product, if you are having difficulties with it performing correctly, you must contact the device manufacturer. 

 

This is not a Comcast issue that we would be able to assist with, as the audio from the cable box is functioning correctly without the TV Ears.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon